1)  The vehicle owner or owner’s agent (hereinafter referred to as “Shipper”) warrants that he/she is the registered legal owner of this vehicle, or that he/she has been duly authorized by the legal owner to enter into this agreement.
2)  Shipper agrees to pay Ace Auto Mover Limited Liability Company a deposit of $125.00 and understands that this fee is included in the total price quoted for the automobile transport.
3)  The deposit for Standard and Enclosed deliveries may be paid by Cashier’s Check, Money Order, Credit Card, or PayPal. The balance due is paid C.O.D. (CASH ON DELIVERY) upon the delivery of your vehicle by the carrier. (5% service fee on credit card transactions and 5% on paypal)
4)  Once you place an order with Ace, you have the option to cancel any time prior to your vehicle(s) being assigned to a transporter you will be charged a $25.00 administration fee; the remainder of the deposit will be refunded. (Refunds will be processed within 3 business days) If your vehicle(s) is booked on a transporter before you contact Ace to cancel, your deposit will not be refunded. All cancellations must be in writing.
5)  Ace Auto Movers Limited Liability Company does not guarantee transport by any specific driver/ carrier.
6)  Average pickup window is 3-10 business days. While every effort will be made to meet the shippers requested dates, Ace cannot guarantee exact dates as to when the vehicle(s) will be picked up or delivered. (Ex.: Weather, traffic, delays, etc.)
7)  Vehicle(s) will be transported by a trucking company and the carrier actually transporting the vehicle(s) shall be liable for any and all damage claims arising from transport. Shipper agrees to release and hold harmless Ace Auto Movers Limited Liability Company from any damage claims. Upon request, Ace will furnish Shipper with any information needed for the claim. (Ex.: Carriers name, phone number, and copies of carrier’s Certificate of Insurance)
8)  Shipper agrees to fully inspect the vehicle(s) at both pickup and delivery and denote any and all damages on the carrier’s bill of lading before the driver leaves. Damage must be properly noted while the driver is still there, regardless of the time of day, lighting, or dirty condition of the vehicle. Signing the carrier’s bill of lading at the destination without specific documentation of damages shall be evidence of satisfactory delivery of the vehicle(s).
9)  Any personal items left in the vehicle are not insured. Vehicles are subject to inspection by the Department of Transportation, and/or State Police, and if explosive, guns, ammunition, flammable products, major household appliances, narcotics, negotiable legal papers, alcoholic beverages, jewelry, furs, money, articles of value, live pets, plants, or contraband are found in the vehicle, they will be discarded at Shipper’s expense and by any legal means possible by the carrier, Federal Highway Administration, and/or Department of Transportation. Carrier is not responsible for loss or damage to any item which was not factory installed as part of the vehicle. The carrier is not licensed to carry household goods and personal items and will not be responsible for any loss or citations as a result of excessive weight in the vehicle. Any personal items left in the trunk of the vehicle by Shipper are done at the Shipper’s risk and any costs, damages, sit time, or citations issued to carrier due to or caused by excess weight of the vehicle due to personal items will the be the responsibility of Shipper.
10)  Every effort is made to provide door-to-door service to Shipper. However, circumstances such as, but not limited to weight restrictions, steep hills, overhanging trees, narrow streets, cul-de-sacs, and/or type or carrier equipment may inhibit door-to-door service. Shipper may have to arrange to meet a carrier at a legal and sage location as close as possible to the “door” in order to facilitate the pickup or delivery. Shipper should be prepared to provide clear and accurate directions to the carrier to enable the carrier to reach the pickup and delivery locations.
11)  Ace Auto Movers Limited Liability Company will not be responsible for vandalism, acts of God (fire, flooding, hail, sand storm, mud slides, tornadoes, earthquakes) or objects flying from the road or sky during transport. SHIPPERS should MAINTAIN their OWN INSURANCE for these reasons.
12)  Shipper is aware that their vehicle(s) will be driven on and off the transporter, or to and from the transporter at the pickup or delivery site. Should the carrier be unable to access either site, this does not relieve the consignee from making a reasonable effort to meet the truck at a suitable location.
13)  Shipper is responsible for preparing the vehicle(s) for transport.
14)  Shipper shall pay an additional $150.00 for each vehicle that is non-operational. The Shipper may be required to help load and unload said vehicle(s) at the discretion of the driver.
15)  Shipper must provide a complete and correct address and telephone numbers for pickup at the time the order is booked to avoid any added charges or delays. Shipper shall designate a person to act as their agent at the point of pickup if Shipper is for any reason unavailable. In the event Shipper in unable to be reached, the carrier reserves the right to cancel the dispatch. If a carrier reaches Shipper and arranges a pickup time and Shipper fails to appear at the designated place and time, the Shipper will be responsible for paying any dry run fee the carrier may charge.